Total Quality Management - Tool Box for Continual Improvement

Total Quality Management - Tool Box for Continual Improvement


Choose from the following table the course date which you would like to attend the course on :

Sart
End
Fees
Venue
Length
4-Mar-2018
8-Mar-2018
7500$
Istanbul (Turkey)
One Week
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11-Mar-2018
15-Mar-2018
4700$
Dubai (UAE)
One Week
Click Here
4-Mar-2018
8-Mar-2018
6950$
Paris (France)
One Week
Click Here
15-Apr-2018
19-Apr-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
8-Apr-2018
12-Apr-2018
5700$
London (UK)
One Week
Click Here
20-May-2018
24-May-2018
7500$
Istanbul (Turkey)
One Week
Click Here
6-May-2018
10-May-2018
4700$
Dubai (UAE)
One Week
Click Here
20-May-2018
24-May-2018
6950$
Paris (France)
One Week
Click Here
10-Jun-2018
14-Jun-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
17-Jun-2018
21-Jun-2018
5700$
London (UK)
One Week
Click Here
15-Jul-2018
19-Jul-2018
7500$
Istanbul (Turkey)
One Week
Click Here
8-Jul-2018
12-Jul-2018
4700$
Dubai (UAE)
One Week
Click Here
15-Jul-2018
19-Jul-2018
6950$
Paris (France)
One Week
Click Here
12-Aug-2018
16-Aug-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
26-Aug-2018
30-Aug-2018
5700$
London (UK)
One Week
Click Here
9-Sep-2018
13-Sep-2018
7500$
Istanbul (Turkey)
One Week
Click Here
16-Sep-2018
20-Sep-2018
4700$
Dubai (UAE)
One Week
Click Here
9-Sep-2018
13-Sep-2018
6950$
Paris (France)
One Week
Click Here
28-Oct-2018
1-Nov-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
21-Oct-2018
25-Oct-2018
5700$
London (UK)
One Week
Click Here
4-Nov-2018
8-Nov-2018
7500$
Istanbul (Turkey)
One Week
Click Here
11-Nov-2018
15-Nov-2018
4700$
Dubai (UAE)
One Week
Click Here
4-Nov-2018
8-Nov-2018
6950$
Paris (France)
One Week
Click Here
16-Dec-2018
20-Dec-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
9-Dec-2018
13-Dec-2018
5700$
London (UK)
One Week
Click Here
13-Jan-2019
17-Jan-2019
7500$
Istanbul (Turkey)
One Week
Click Here
20-Jan-2019
24-Jan-2019
4700$
Dubai (UAE)
One Week
Click Here
13-Jan-2019
17-Jan-2019
6950$
Paris (France)
One Week
Click Here
24-Feb-2019
28-Feb-2019
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
17-Feb-2019
21-Feb-2019
5700$
London (UK)
One Week
Click Here

Introduction

This program is designed for:

Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance.

Objectives

  • Describe the importance of quality models.
  • Identify various quality concepts.
  • Compare various TQM philosophies.
  • Apply TQM improvement tools to enhance customer satisfaction and improve processes within their organization.
  • Discuss widely-used improvement methodologies.

Content

Introduction to Total Quality Management (TQM) Concepts

  • Definition of Quality and Quality Models
  • History of Quality
  • What is TQM?
  • The Relationship Between ISO 9000 and TQM
  • Benefits of Implementing a Quality Model
  • The Cost ofPoor Quality
  • The Gurus Comparsion (Deming, Crosby, Juran, Etc.)
  • National Quality Award:
    • The Malcolm Baldrige National Quality Award
    • EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
  • Selecting the Right Model for Your Organization
  • The Quality Maturity Ladder

The Success Elements of TQM

  • Customer-Driven Quality
  • Plan-Do-Check-Act Model (PDCA)
  • Eight Step Problem-Solving Methodology
  • Process Thinking
  • Eliminating the Non-Value Added
  • Management by Facts and Data
  • Continual Improvement and Kaizen
  • Enhanced Employee Participation and Decision-Making through Idea Generating Systems
  • Employee Reward and Recognition

Improvement Tools and Methodologies

  • What Is a Quality Tool?
  • The Seven Quality Control Tools.
  • Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification
  • Brainstorming
  • Tree Diagrams: How-How and Why-Why Diagrams
  • Force Field Analysis
  • Affinity Diagrams
  • Process Mapping: “The Turtle”
  • Poka Yoke
  • Lean Thinking
  • Visual Management and5S Program
  • Six Sigma

Benchmarking as a Tool to Improve Quality and Business Processes

  • What is Benchmarking? Why Benchmark?
  • Levels of Benchmarking

Elements of a Continuous Improvement Process

  • The Eight Steps to Achieve Improvement
  • Critical Success Factors and Common Failure Factors in TQM

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