The Executive Assistant  - Personal Assistant Masterclass

The Executive Assistant - Personal Assistant Masterclass


Choose from the following table the course date which you would like to attend the course on :

Sart
End
Fees
Venue
Length
18-Mar-2018
22-Mar-2018
7500$
Istanbul (Turkey)
One Week
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25-Mar-2018
29-Mar-2018
4700$
Dubai (UAE)
One Week
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18-Mar-2018
22-Mar-2018
6950$
Paris (France)
One Week
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1-Apr-2018
5-Apr-2018
4700$
Kuala Lumpur (Malaysia)
One Week
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29-Apr-2018
3-May-2018
5700$
London (UK)
One Week
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13-May-2018
17-May-2018
7500$
Istanbul (Turkey)
One Week
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20-May-2018
24-May-2018
4700$
Dubai (UAE)
One Week
Click Here
13-May-2018
17-May-2018
6950$
Paris (France)
One Week
Click Here
24-Jun-2018
28-Jun-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
3-Jun-2018
7-Jun-2018
5700$
London (UK)
One Week
Click Here
1-Jul-2018
5-Jul-2018
7500$
Istanbul (Turkey)
One Week
Click Here
22-Jul-2018
26-Jul-2018
4700$
Dubai (UAE)
One Week
Click Here
1-Jul-2018
5-Jul-2018
6950$
Paris (France)
One Week
Click Here
19-Aug-2018
23-Aug-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
12-Aug-2018
16-Aug-2018
5700$
London (UK)
One Week
Click Here
23-Sep-2018
28-Sep-2018
7500$
Istanbul (Turkey)
One Week
Click Here
2-Sep-2018
6-Sep-2018
4700$
Dubai (UAE)
One Week
Click Here
23-Sep-2018
28-Sep-2018
6950$
Paris (France)
One Week
Click Here
14-Oct-2018
18-Oct-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
7-Oct-2018
11-Oct-2018
5700$
London (UK)
One Week
Click Here
18-Nov-2018
22-Nov-2018
7500$
Istanbul (Turkey)
One Week
Click Here
25-Nov-2018
29-Nov-2018
4700$
Dubai (UAE)
One Week
Click Here
18-Nov-2018
22-Nov-2018
6950$
Paris (France)
One Week
Click Here
2-Dec-2018
6-Dec-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
23-Dec-2018
27-Dec-2018
5700$
London (UK)
One Week
Click Here
27-Jan-2019
31-Jan-2019
7500$
Istanbul (Turkey)
One Week
Click Here
6-Jan-2019
10-Jan-2019
4700$
Dubai (UAE)
One Week
Click Here
27-Jan-2019
31-Jan-2019
6950$
Paris (France)
One Week
Click Here
10-Feb-2019
14-Feb-2019
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
3-Feb-2019
7-Feb-2019
5700$
London (UK)
One Week
Click Here

Introduction

This program is designed for:

Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers.

Objectives

  • Practice advanced administration techniques to effectively run the office of a senior manager.
  • Build excellent relationship with the manager and maximize productivity.
  • Acquire modern concepts and strategies related to the job in order to carry out responsibilities with a high degree of competence.
  • Apply professional business-writing techniques in e-mails.
  • List the main causes of stress and prepare an action plan to keep it under control.
  • Prepare and organize a professional meeting, write its agenda and take minutes accurately.
  • Demonstrate professional skills in communicating with the internal/external public in an effective manner.

Content

Progressive Role of the Executive Assistant/PA

  • Developing and Broadening your Role
  • Expanding Yourself: Going Beyond Expectations
  • Wideningthe Managerial Aspects of your Role
  • Competencies of the Modern PA
  • Better Management of your Work Flow

Optimizing the Relationship with the Boss

  • Establishing Common Objectives/Priorities
  • Knowing and Synchronizing Expectations
  • Building and Managing the Relationship
  • Maximizing your Value Relative to the Boss
  • Partnering with the Boss

Effective Interpersonal Communication

  • BuildingExcellent Relationships with Colleagues
  • Dealing with Difficult Personalities
  • DevelopingSelf-Confidence and Assertiveness
  • Presenting your Ideas and Influencing Others
  • Negotiating Win-Win Outcomes
  • Perceptions, Attitudes and Beliefs

Professional Business Writing

  • Crucial Elements for Excellent Writing
  • Writing Professional Emails
  • Email Etiquette

Controlling Stress

  • UnderstandingStress
  • What Happens When you are Under Stress: The Symptoms
  • Identifying Actual Causes of Stress
  • Action-Planningto Keep Stress Under Control
  • Time-Management Preventive Measures

Organizing Professional Meetings

  • Planningfor the Meeting
  • Preparing the Agenda
  • Techniquesfor Writing the Minutes
  • Improvingthe Effectiveness of your Meetings
  • Actions to Take After your Meetings

Dealing with Visitors and Improving Customer Service

  • Different Techniques for Screening Visitors
  • Servicing Internal and External Customers
  • Handling Complaints Professionally
  • Making your Department Customer-Friendly

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