Retail Management Skills

Retail Management Skills


Choose from the following table the course date which you would like to attend the course on :

Sart
End
Fees
Venue
Length
18-Mar-2018
22-Mar-2018
7500$
Istanbul (Turkey)
One Week
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25-Mar-2018
29-Mar-2018
4700$
Dubai (UAE)
One Week
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18-Mar-2018
22-Mar-2018
6950$
Paris (France)
One Week
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1-Apr-2018
5-Apr-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
29-Apr-2018
3-May-2018
5700$
London (UK)
One Week
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13-May-2018
17-May-2018
7500$
Istanbul (Turkey)
One Week
Click Here
20-May-2018
24-May-2018
4700$
Dubai (UAE)
One Week
Click Here
13-May-2018
17-May-2018
6950$
Paris (France)
One Week
Click Here
24-Jun-2018
28-Jun-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
3-Jun-2018
7-Jun-2018
5700$
London (UK)
One Week
Click Here
1-Jul-2018
5-Jul-2018
7500$
Istanbul (Turkey)
One Week
Click Here
22-Jul-2018
26-Jul-2018
4700$
Dubai (UAE)
One Week
Click Here
1-Jul-2018
5-Jul-2018
6950$
Paris (France)
One Week
Click Here
19-Aug-2018
23-Aug-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
12-Aug-2018
16-Aug-2018
5700$
London (UK)
One Week
Click Here
23-Sep-2018
28-Sep-2018
7500$
Istanbul (Turkey)
One Week
Click Here
2-Sep-2018
6-Sep-2018
4700$
Dubai (UAE)
One Week
Click Here
23-Sep-2018
28-Sep-2018
6950$
Paris (France)
One Week
Click Here
14-Oct-2018
18-Oct-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
7-Oct-2018
11-Oct-2018
5700$
London (UK)
One Week
Click Here
18-Nov-2018
22-Nov-2018
7500$
Istanbul (Turkey)
One Week
Click Here
25-Nov-2018
29-Nov-2018
4700$
Dubai (UAE)
One Week
Click Here
18-Nov-2018
22-Nov-2018
6950$
Paris (France)
One Week
Click Here
2-Dec-2018
6-Dec-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
23-Dec-2018
27-Dec-2018
5700$
London (UK)
One Week
Click Here
27-Jan-2019
31-Jan-2019
7500$
Istanbul (Turkey)
One Week
Click Here
6-Jan-2019
10-Jan-2019
4700$
Dubai (UAE)
One Week
Click Here
27-Jan-2019
31-Jan-2019
6950$
Paris (France)
One Week
Click Here
10-Feb-2019
14-Feb-2019
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
3-Feb-2019
7-Feb-2019
5700$
London (UK)
One Week
Click Here

Introduction

Who should attend:

Senior retail managers who want to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies.

Objectives

  • Analyze store operations, supervise employees and manage inventory.
  • Understand customer behavior in a retail environment.
  • Develop successful sales plans to grow store profitability.
  • Produce a positive shopping experience.
  • Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.

Content

The Retail Environment and Challenges

  • Retailing Defined 
  • Today’s Retail Environment 
  • The Pillars of Retail (7Ps) and Related Metrics
  • Retailing and Marketing Channels

Retail Strategies and Business Intelligence

  • Retail Competitive Strategies 
  • The 5 Dimensions of a Retail Strategy
  • The EST Model: Achieving Strategic Positioning 
  • Assessing Strengths and Weaknesses for Better Positioning 
  • Retail Leadership Guidelines 
  • The Components of Retail Business Intelligence 
  • Business Intelligence and Retail Operations

Store Sales Performance Metrics

  • Critical Performance Questions
  • What to Measure and When?
  • 15 Key Retail Metrics 
  • The Strategic Profit Model (DuPont Analysis)
  • Computing the Store’s Return on Net Worth

Retail Sales Management and Coaching

  • The New Role of the Retail Sales Associates
  • Relationship Selling and Retailing
  • The Retail Sales Management Process 
    • Hire 
    • Train
    • Set Goals and Objectives
    • Define and Measure Metrics
    • Motivate 
    • Performance Evaluation
    • Rewards and Incentives 

Retail Performance Management

  • The Critical Components of Retail Performance 
    • Improve the Quality of Leadership
    • Instill a High Performance Culture
    • Develop and Implement HR Programs and Processes
  • Evaluating Individual Performance Levels 
  • Developing Balanced Scorecards (Store and Retail Sales Associates)

Customer Service Management

  • Trends in Customer Relations
  • Shaping Customer Perceptions
  • Developing Your Own Service Strategy
  • Customer Service Requirements
  • Key Ingredients of Service Strategy
  • Facts about Customer Complaints
  • A Retail Success Blueprint

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