Quality Management Essentials

Quality Management Essentials


Choose from the following table the course date which you would like to attend the course on :

Sart
End
Fees
Venue
Length
11-Mar-2018
15-Mar-2018
4700$
Kuala Lumpur (Malaysia)
One Week
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25-Mar-2018
29-Mar-2018
5700$
London (UK)
One Week
Click Here
22-Apr-2018
26-Apr-2018
7500$
Istanbul (Turkey)
One Week
Click Here
29-Apr-2018
3-May-2018
4700$
Dubai (UAE)
One Week
Click Here
22-Apr-2018
26-Apr-2018
6950$
Paris (France)
One Week
Click Here
27-May-2018
31-May-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
6-May-2018
10-May-2018
5700$
London (UK)
One Week
Click Here
10-Jun-2018
14-Jun-2018
7500$
Istanbul (Turkey)
One Week
Click Here
17-Jun-2018
21-Jun-2018
4700$
Dubai (UAE)
One Week
Click Here
10-Jun-2018
14-Jun-2018
6950$
Paris (France)
One Week
Click Here
15-Jul-2018
19-Jul-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
8-Jul-2018
12-Jul-2018
5700$
London (UK)
One Week
Click Here
5-Aug-2018
9-Aug-2018
7500$
Istanbul (Turkey)
One Week
Click Here
26-Aug-2018
30-Aug-2018
4700$
Dubai (UAE)
One Week
Click Here
5-Aug-2018
9-Aug-2018
6950$
Paris (France)
One Week
Click Here
2-Sep-2018
6-Sep-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
2-Sep-2018
6-Sep-2018
5700$
London (UK)
One Week
Click Here
21-Oct-2018
25-Oct-2018
7500$
Istanbul (Turkey)
One Week
Click Here
7-Oct-2018
11-Oct-2018
4700$
Dubai (UAE)
One Week
Click Here
21-Oct-2018
25-Oct-2018
6950$
Paris (France)
One Week
Click Here
4-Nov-2018
8-Nov-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
25-Nov-2018
29-Nov-2018
5700$
London (UK)
One Week
Click Here
16-Dec-2018
20-Dec-2018
7500$
Istanbul (Turkey)
One Week
Click Here
23-Dec-2018
27-Dec-2018
4700$
Dubai (UAE)
One Week
Click Here
16-Dec-2018
20-Dec-2018
6950$
Paris (France)
One Week
Click Here
13-Jan-2019
17-Jan-2019
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
6-Jan-2019
10-Jan-2019
5700$
London (UK)
One Week
Click Here
24-Feb-2019
28-Feb-2019
7500$
Istanbul (Turkey)
One Week
Click Here
3-Feb-2019
7-Feb-2019
4700$
Dubai (UAE)
One Week
Click Here
24-Feb-2019
28-Feb-2019
6950$
Paris (France)
One Week
Click Here

Introduction

No business should be without top-flight quality management. Quality Management ensures that your customers always receive the product or service that meets or exceeds their expectations.  It decreases time to market and so helps in promoting international trade and enhancing marketing. 

Implementation of Quality Management in a product or service lifecycle will actually deal with the root cause of problems, by decreasing rework, manpower usage, and increasing productivity, process improvement, providing better Customer Satisfaction and thus retaining the customer’s in the existing competitive market. This course will set any business on the path to achieving the quality demanded by customers.

objectives

By the end of the course participants will be able to:

  • Identify a wide range of quality management approaches and tools to participants
  • Determine which processes need to be managed to achieve consistent quality
  • Analyse ways in which quality processes are managed
  • Analyse root causes and solve quality problems
  • Assess their own quality management skills and plan to remedy any gaps
  • Cope effectively with any quality challenge, choosing appropriate tools and techniques

Day One

Introducing Quality Management

  • Introduction to the management of Quality
  • The history of Quality management
  • Basic Quality concepts
  • How to calculate the total cost of Quality and non-Quality
  • Understanding customer needs and expectations
  • Identifying the systems that deliver customer requirements
  • Quality tools and techniques
  • Continuous Improvement

Day Two

Service Quality - Tools And Techniques

  • A simple formula for Effective Quality Management
  • Monitoring, measurement and analysis
  • Statistical process control
  • A look at Quality Management Systems
  • Total Quality Management
  • ISO 9000
  • Balanced Scorecard
  • Six Sigma

Day Three

Finding and dealing with quality gaps

  • Porter’s value chain
  • How to plan an audit
  • How to audit a process
  • How to report an audit
  • Problem solving methods
  • Pareto Analysis
  • Root cause analysis
  • Root cause exercise
  • Risk management

Day Four

Managing Customer Expectations

  • Establishing customer expectations
  • Communicating customer requirements to all
  • Determining how to exceed expectations
  • Developing a culture of constructive self-criticism
  • Building a winning team
  • Quality circles
  • Asking for feedback on performance
  • Ongoing evaluation of effectiveness to ensure satisfaction

Day Five

Delegation, Leadership and Total Quality

  • Are you an effective quality leader: Self-Assessment
  • Different styles of quality leadership
  • Common quality management mistakes
  • Effective delegation
  • The delegation process
  • Planning for certification
  • Action Planning
  • Summary and close

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