Process Management - Mapping and Improvement

Process Management - Mapping and Improvement


Choose from the following table the course date which you would like to attend the course on :

Sart
End
Fees
Venue
Length
4-Mar-2018
8-Mar-2018
7500$
Istanbul (Turkey)
One Week
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11-Mar-2018
15-Mar-2018
4700$
Dubai (UAE)
One Week
Click Here
4-Mar-2018
8-Mar-2018
6950$
Paris (France)
One Week
Click Here
15-Apr-2018
19-Apr-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
8-Apr-2018
12-Apr-2018
5700$
London (UK)
One Week
Click Here
20-May-2018
24-May-2018
7500$
Istanbul (Turkey)
One Week
Click Here
6-May-2018
10-May-2018
4700$
Dubai (UAE)
One Week
Click Here
20-May-2018
24-May-2018
6950$
Paris (France)
One Week
Click Here
10-Jun-2018
14-Jun-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
17-Jun-2018
21-Jun-2018
5700$
London (UK)
One Week
Click Here
15-Jul-2018
19-Jul-2018
7500$
Istanbul (Turkey)
One Week
Click Here
8-Jul-2018
12-Jul-2018
4700$
Dubai (UAE)
One Week
Click Here
15-Jul-2018
19-Jul-2018
6950$
Paris (France)
One Week
Click Here
12-Aug-2018
16-Aug-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
26-Aug-2018
30-Aug-2018
5700$
London (UK)
One Week
Click Here
9-Sep-2018
13-Sep-2018
7500$
Istanbul (Turkey)
One Week
Click Here
16-Sep-2018
20-Sep-2018
4700$
Dubai (UAE)
One Week
Click Here
9-Sep-2018
13-Sep-2018
6950$
Paris (France)
One Week
Click Here
28-Oct-2018
1-Nov-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
21-Oct-2018
25-Oct-2018
5700$
London (UK)
One Week
Click Here
4-Nov-2018
8-Nov-2018
7500$
Istanbul (Turkey)
One Week
Click Here
11-Nov-2018
15-Nov-2018
4700$
Dubai (UAE)
One Week
Click Here
4-Nov-2018
8-Nov-2018
6950$
Paris (France)
One Week
Click Here
16-Dec-2018
20-Dec-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
9-Dec-2018
13-Dec-2018
5700$
London (UK)
One Week
Click Here
13-Jan-2019
17-Jan-2019
7500$
Istanbul (Turkey)
One Week
Click Here
20-Jan-2019
24-Jan-2019
4700$
Dubai (UAE)
One Week
Click Here
13-Jan-2019
17-Jan-2019
6950$
Paris (France)
One Week
Click Here
24-Feb-2019
28-Feb-2019
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
17-Feb-2019
21-Feb-2019
5700$
London (UK)
One Week
Click Here

Introduction

Who should attend:

Individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives.   

Objectives

  • Define process definitions and importance  of processes in their organization.
  • Examine elements of a business process.
  • Develop process maps and measure performance.
  • Apply process assessments for core, support and linkage processes.
  • Analyze, simplify and improve processes.

Content

Process Definitions and Elements

  • Process Definition
  • Process Approach to Improvement
  • Advantages of Process Mapping
  • Elements of a Process
  • Benefits of Process Maps
  • Attributes of a Process Map:
    • Who Is the Customer?
    • What Is Critical to their Satisfaction?
    • Where Can we Obtain Process Performance Data?
    • How Well Do our Processes Satisfy their Needs?
    • What Is our Business Value Chain?
    • What Is Process Efficiency and Effectiveness?
    • Stakeholders Analysis

Understanding Process Approach as per International Quality Standards

  • Understanding  Process Approach
  • Process Characteristics
  • The Plan-Do-Check-Act (PDCA) Approach
  • Opportunities  in Terms of Reducing Cycle Time, Defects and
  • Non Value-Added

Process Assessments Approaches

  • Key Terms
  • Mapping  Process
  • Types of Mapping Tools
    • Simple Flow Charting
    • Geo Graphs, Spaghetti/Workflow Diagrams
    • Swim Lane (Deployment) Flowcharts
    • Supplier-Input-Process-Output-Customer Charts (SIPOC- Six Sigma Projects)
    • Value-Added/Non-Value Added Analysis
    • Value Stream Maps
    • Cycle Time Map
  • Process Hierarchy
  • Process Maps Symbols
  • IDEFO Process Map
    • Non Value-Added Analysis
  • Lean Thinking to Reduce Waste in Processes
  • The Eight Types of Waste Found in Processes
  • 5S – A Framework to Organize and Maintain your Workplace
  • Failure Mode and Effects Analysis (FMEA)

AProcess Analysis and Improvement

  • Customer Oriented Processes
  • Support Oriented Processes
  • Management Processes
  • Diagnosis of a Process
  • Analyzing and Improving a Process
  • Turtle Diagram
  • Using Process Maps to Identify Root Causes
  • 12 Cornerstone Tools to Process Streamlining
  • Problem-Solving Techniques
  • Process Auditing as a Tool for Continuous Improvement
  • Process Mapping in Six Sigma Projects

Process Measurement and Benchmarking

  • Why Measure?
  • Setting Targets
  • Process KPIs
  • Benchmarking and the Balanced Scorecard

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