Performance Measurements, Continuous Improvement and Benchmarking

Performance Measurements, Continuous Improvement and Benchmarking


Choose from the following table the course date which you would like to attend the course on :

Sart
End
Fees
Venue
Length
25-Mar-2018
29-Mar-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
11-Mar-2018
15-Mar-2018
5700$
London (UK)
One Week
Click Here
8-Apr-2018
12-Apr-2018
7500$
Istanbul (Turkey)
One Week
Click Here
8-Apr-2018
12-Apr-2018
4700$
Dubai (UAE)
One Week
Click Here
8-Apr-2018
12-Apr-2018
6950$
Paris (France)
One Week
Click Here
13-May-2018
17-May-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
20-May-2018
24-May-2018
5700$
London (UK)
One Week
Click Here
24-Jun-2018
28-Jun-2018
7500$
Istanbul (Turkey)
One Week
Click Here
3-Jun-2018
7-Jun-2018
4700$
Dubai (UAE)
One Week
Click Here
24-Jun-2018
28-Jun-2018
6950$
Paris (France)
One Week
Click Here
1-Jul-2018
5-Jul-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
22-Jul-2018
26-Jul-2018
5700$
London (UK)
One Week
Click Here
19-Aug-2018
23-Aug-2018
7500$
Istanbul (Turkey)
One Week
Click Here
12-Aug-2018
16-Aug-2018
4700$
Dubai (UAE)
One Week
Click Here
19-Aug-2018
23-Aug-2018
6950$
Paris (France)
One Week
Click Here
16-Sep-2018
20-Sep-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
16-Sep-2018
20-Sep-2018
5700$
London (UK)
One Week
Click Here
7-Oct-2018
11-Oct-2018
7500$
Istanbul (Turkey)
One Week
Click Here
21-Oct-2018
25-Oct-2018
4700$
Dubai (UAE)
One Week
Click Here
7-Oct-2018
11-Oct-2018
6950$
Paris (France)
One Week
Click Here
18-Nov-2018
22-Nov-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
11-Nov-2018
15-Nov-2018
5700$
London (UK)
One Week
Click Here
2-Dec-2018
6-Dec-2018
7500$
Istanbul (Turkey)
One Week
Click Here
9-Dec-2018
13-Dec-2018
4700$
Dubai (UAE)
One Week
Click Here
2-Dec-2018
6-Dec-2018
6950$
Paris (France)
One Week
Click Here
27-Jan-2019
31-Jan-2019
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
20-Jan-2019
24-Jan-2019
5700$
London (UK)
One Week
Click Here
10-Feb-2019
14-Feb-2019
7500$
Istanbul (Turkey)
One Week
Click Here
17-Feb-2019
21-Feb-2019
4700$
Dubai (UAE)
One Week
Click Here
10-Feb-2019
14-Feb-2019
6950$
Paris (France)
One Week
Click Here

Introduction

This course presents a high level appreciation of the features and benefits of three key Performance areas namely; Performance Measurement, Continuous Improvement and Benchmarking. Originally led by Japanese organizations, many International Companies are now leveling the field as performance measurement is seen as vital to quality process management and therefore Shareholder Value.

This course will feature:

  • Understanding Performance Measurement
  • How to instigate, prolong and measure Continuous Improvement
  • How to find and decipher the good stuff
  • The vital impact of people on process
  • Running a Benchmarking Project

objectives

By the end of this course, participants will be able to:

  • Explain the benefits of Performance Measurement, Continuous Improvement and Benchmarking.
  • Show how these activities play a part in helping their organization perform at a higher level
  • Determine methods for generating and implementing effective performance metrics
  • Use a process improvement methodology back at work
  • Run a benchmarking project more effectively

Contents

Day One

Performance Measurement: The Starting Point for Improvement

  • The Need for Measurement
  • Data Use and Abuse: Using Data Constructively
  • Methods of Selecting Performance Measures
  • Developing a Framework for Measurement
  • Understanding Variation: The key to understanding performance
  • What histograms, run charts and control charts tell us about performance

Day Two

Continuous Improvement

  • Understanding Variation: The Range and Standard Deviation
  • Taking Appropriate Action against a Process
  • An Introduction to Control Charts
  • How to Improve a Process
  • The Power of Teamwork
  • Problem and Mission Statements

Day Three

The Tools of Continuous Improvement

  • Understanding and Analyzing a Process
  • Identifying causes of problems, and potential solutions
  • Demonstrating the link between a cause and its effect
  • Understanding the Process
  • Investigating Relationships between Variables

Day Four

An Introduction to Benchmarking

  • What is benchmarking?
  • History of benchmarking
  • Different Methods of benchmarking and how they relate to each other
  • How to identify potential benchmarking projects
  • An overview of the benchmarking process
  • Selecting your first project

Day Five

Running a Successful Benchmarking Project

  • Scoping and planning benchmarking study
  • Identifying and selecting benchmarking Metrics & Partners
  • Participant meetings: Planning and running effective meetings to attain the aims of the study
  • Benchmarking project management
  • Management support activities
  • Legal issues

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