Office Management and Effective Administration Skills

Office Management and Effective Administration Skills


Choose from the following table the course date which you would like to attend the course on :

Sart
End
Fees
Venue
Length
11-Mar-2018
15-Mar-2018
4700$
Kuala Lumpur (Malaysia)
One Week
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25-Mar-2018
29-Mar-2018
5700$
London (UK)
One Week
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22-Apr-2018
26-Apr-2018
7500$
Istanbul (Turkey)
One Week
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29-Apr-2018
3-May-2018
4700$
Dubai (UAE)
One Week
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22-Apr-2018
26-Apr-2018
6950$
Paris (France)
One Week
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27-May-2018
31-May-2018
4700$
Kuala Lumpur (Malaysia)
One Week
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6-May-2018
10-May-2018
5700$
London (UK)
One Week
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10-Jun-2018
14-Jun-2018
7500$
Istanbul (Turkey)
One Week
Click Here
17-Jun-2018
21-Jun-2018
4700$
Dubai (UAE)
One Week
Click Here
10-Jun-2018
14-Jun-2018
6950$
Paris (France)
One Week
Click Here
15-Jul-2018
19-Jul-2018
4700$
Kuala Lumpur (Malaysia)
One Week
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8-Jul-2018
12-Jul-2018
5700$
London (UK)
One Week
Click Here
5-Aug-2018
9-Aug-2018
7500$
Istanbul (Turkey)
One Week
Click Here
26-Aug-2018
30-Aug-2018
4700$
Dubai (UAE)
One Week
Click Here
5-Aug-2018
9-Aug-2018
6950$
Paris (France)
One Week
Click Here
2-Sep-2018
6-Sep-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
2-Sep-2018
6-Sep-2018
5700$
London (UK)
One Week
Click Here
21-Oct-2018
25-Oct-2018
7500$
Istanbul (Turkey)
One Week
Click Here
7-Oct-2018
11-Oct-2018
4700$
Dubai (UAE)
One Week
Click Here
21-Oct-2018
25-Oct-2018
6950$
Paris (France)
One Week
Click Here
4-Nov-2018
8-Nov-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
25-Nov-2018
29-Nov-2018
5700$
London (UK)
One Week
Click Here
16-Dec-2018
20-Dec-2018
7500$
Istanbul (Turkey)
One Week
Click Here
23-Dec-2018
27-Dec-2018
4700$
Dubai (UAE)
One Week
Click Here
16-Dec-2018
20-Dec-2018
6950$
Paris (France)
One Week
Click Here
13-Jan-2019
17-Jan-2019
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
6-Jan-2019
10-Jan-2019
5700$
London (UK)
One Week
Click Here
24-Feb-2019
28-Feb-2019
7500$
Istanbul (Turkey)
One Week
Click Here
3-Feb-2019
7-Feb-2019
4700$
Dubai (UAE)
One Week
Click Here
24-Feb-2019
28-Feb-2019
6950$
Paris (France)
One Week
Click Here

Introduction

Office Management and Effective Administration Skills is an exciting and interactive programme.  It  is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organisation’s success. In this programme participants learn how to:

  • Manage a network of working relations
  • Communicate effectively
  • Manage time for yourself and others
  • Manage the performance of admin staff
  • Improve written communications
  • Manage and present information
  • Organise and improve office systems

Objectives

  • Extend their understanding of their roles and the key contribution they make to organisational success
  • Review their working relationships
  • Review and develop their personal organisation, communication and interpersonal skills
  • Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

Content

Day One

Programme Introduction/Roles, Competences and Personal Effectiveness

  • Programme introduction and objectives
  • Action planning
  • The ‘competence’ model of skills, behaviours and values
  • Emotional and Chronistic Intelligence
  • Personal competence review
  • Time management constraints – resources, systems, other people and self
  • Handling requests and conflicting priorities

Day Two

Team Working, Communication and Meetings

  • Team working and team roles
  • Briefing skills – giving, receiving and passing on
  • Organising, and participating in, meetings
  • Notes, minutes and follow-up

Day Three

Managing Working Relationships /Communication Skills/Supervising Admin Staff

  • Delegation – giving and receiving
  • Coaching and  training colleagues and staff – skills of on-job training
  • Communication and listening skills – lessons from NLP
  • Building rapport
  • Developing a network of working relationships – influencing skills
  • Assertiveness and conflict
  • People problems and problem people
  • Helping others perform – case study
  • Practical motivation
  • Criticism skills

Day Four

Managing Time/Desk Management and Office Technology/Writing Skills

  • Planning and priority setting
  • Office layout and ergonomics
  • Managing the paper-load and developing paperless systems
  • Getting the best from office technology
  • Letter writing
  • E-mail efficiency and etiquette
  • Writing and editing reports
  • Proof-reading skills
  • Setting up/developing writing layout and style guidelines for the organisation
  • Writing & designing presentation slides

Day Five

Managing Information & Budgets/Improving Customer Service and Systems

  • Principles of information management – scheduling, filtering and digesting
  • Interpreting & presenting statistical information
  • Designing & using graphs
  • Designing surveys, presenting findings and interpreting meaning
  • Basic concepts of financial management
  • Monitoring budgets and variance
  • Improving  customer service and systems – continuous improvement
  • Action planning

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