Employee Relations - Roles and Responsibilities

Employee Relations - Roles and Responsibilities


Choose from the following table the course date which you would like to attend the course on :

Sart
End
Fees
Venue
Length
18-FEB-2018
1-MAR-2018
7500$
Istanbul (Turkey)
One Week
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25-MAR-2018
5-APR-2018
4700$
Dubai (UAE)
One Week
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18-MAR-2018
29-MAR-2018
6950$
Paris (France)
One Week
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1-APR-2018
12-APR-2018
4700$
Kuala Lumpur (Malaysia)
One Week
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22-APR-2018
3-MAY-2018
5700$
London (UK)
One Week
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29-APR-2018
10-MAY-2018
7500$
Istanbul (Turkey)
One Week
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13-MAY-2018
24-MAY-2018
7500$
Istanbul (Turkey)
One Week
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20-MAY-2018
31-MAY-2018
4700$
Dubai (UAE)
One Week
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13-MAY-2018
24-MAY-2018
6950$
Paris (France)
One Week
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24-JUN-2018
5-JUL-2018
4700$
Kuala Lumpur (Malaysia)
One Week
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3-JUN-2018
14-JUN-2018
5700$
London (UK)
One Week
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1-JUL-2018
12-JUL-2018
7500$
Istanbul (Turkey)
One Week
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22-JUL-2018
2-AUG-2018
4700$
Dubai (UAE)
One Week
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1-JUL-2018
12-JUL-2018
6950$
Paris (France)
One Week
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19-AUG-2018
30-AUG-2018
4700$
Kuala Lumpur (Malaysia)
One Week
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12-AUG-2018
23-AUG-2018
5700$
London (UK)
One Week
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23-SEP-2018
4-OCT-2018
7500$
Istanbul (Turkey)
One Week
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2-SEP-2018
13-SEP-2018
4700$
Dubai (UAE)
One Week
Click Here
23-SEP-2018
4-OCT-2018
6950$
Paris (France)
One Week
Click Here
14-OCT-2018
25-OCT-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
7-OCT-2018
18-OCT-2018
5700$
London (UK)
One Week
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4-NOV-2018
15-NOV-2018
7500$
Istanbul (Turkey)
One Week
Click Here
18-NOV-2018
29-NOV-2018
4700$
Dubai (UAE)
One Week
Click Here
4-NOV-2018
15-NOV-2018
6950$
Paris (France)
One Week
Click Here
2-DEC-2018
13-DEC-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
23-DEC-2018
3-JAN-2019
5700$
London (UK)
One Week
Click Here
27-JAN-2019
7-FEB-2019
7500$
Istanbul (Turkey)
One Week
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6-JAN-2019
17-JAN-2019
4700$
Dubai (UAE)
One Week
Click Here
27-JAN-2019
7-FEB-2019
6950$
Paris (France)
One Week
Click Here
10-FEB-2019
21-FEB-2019
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
3-FEB-2019
14-FEB-2019
5700$
London (UK)
One Week
Click Here

Introduction

Employees in the functions of Employee Relations, Human Resources or Personnel and Administration who are directly or indirectly responsible for providing support services to internal customers within the organization.

Objectives

  • Define Employee Relations as a function and list its main role within Human Resources.
  • Manage employee files and records as per the local labor laws and regulations.
  • Improve attendance in the organization by minimizing absenteeism through the use of the right Key Performance Indicators.
  • Enhance employee morale through the use of objective means of morale measurement and enhancement.
  • Differentiate between employee whining, complaints and grievances and decide when to treat an issue as a grievance and how to properly handle it.

Content

Day One

Employee Relations (ER)

  • Defining the ER Function
  • Main Duties and Responsibilities of ER Officers
  • Employee Relations (ER) versus Human Resources (HR)
  • Employee Relations versus Personnel and Administration
  • The Relationship between Labor Law and Employee Relations

Day Two

Managing Employee Files and Records

  • The Bare Essentials that Should be Kept on Record at All Times
  • Organizing the Files: The Logical Approach
  • Organizing the Files: The Legal Requirements
  • Approaches to Updating Employee Files
  • Ad Hoc Updating versus Periodic
  • Automating Employee Files: Advantages and Disadvantages
  • Human Resources Information Systems (HRIS)
  • The Global Ranking of Current HRIS

Day Three

Attendance Management

  • Punctuality and Discipline: Tips for Improving Performance in these Two Areas
  • Flexi-Time: Definition and Uses
  • Pros and Cons of Flexi-Time Cultures
  • Absenteeism: The Main Key Performance Indicators (KPIs) for Measuring Absenteeism
  • Analyzing Absenteeism in Order to Reduce it

Day Four

Employee Morale

  • The Definition of Employee Morale
  • Employee Morale versus Organizational Health
  • Assessing Employee Morale
  • Objective versus Subjective Approaches for Assessing Morale
  • Using the Dow Jones Model to Measure Morale
  • The Various Key Performance Indicators that are Influenced by Employee Morale
  • Organizational Health Surveys: The Main Criteria for Designing a Survey

Day Five

Employee Grievances

  • The Definition of a Grievance
  • Grievances versus Complaints versus Whining
  • The Grievance Handling Procedures: Recommended Steps
  • Grievance Rate and Grievance Resolution Rate
  • The Main KPIs for Measuring your Grievance Resolution Ratio

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