Communication and Planning Skills for Administrative Professionals

Communication and Planning Skills for Administrative Professionals


Choose from the following table the course date which you would like to attend the course on :

Sart
End
Fees
Venue
Length
11-Mar-2018
15-Mar-2018
7500$
Istanbul (Turkey)
One Week
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4-Mar-2018
8-Mar-2018
4700$
Dubai (UAE)
One Week
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11-Mar-2018
15-Mar-2018
6950$
Paris (France)
One Week
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22-Apr-2018
26-Apr-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
15-Apr-2018
19-Apr-2018
5700$
London (UK)
One Week
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6-May-2018
10-May-2018
7500$
Istanbul (Turkey)
One Week
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27-May-2018
31-May-2018
4700$
Dubai (UAE)
One Week
Click Here
6-May-2018
10-May-2018
6950$
Paris (France)
One Week
Click Here
17-Jun-2018
21-Jun-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
10-Jun-2018
14-Jun-2018
5700$
London (UK)
One Week
Click Here
8-Jul-2018
12-Jul-2018
7500$
Istanbul (Turkey)
One Week
Click Here
15-Jul-2018
19-Jul-2018
4700$
Dubai (UAE)
One Week
Click Here
8-Jul-2018
12-Jul-2018
6950$
Paris (France)
One Week
Click Here
26-Aug-2018
30-Aug-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
5-Aug-2018
9-Aug-2018
5700$
London (UK)
One Week
Click Here
2-Sep-2018
6-Sep-2018
7500$
Istanbul (Turkey)
One Week
Click Here
9-Sep-2018
13-Sep-2018
4700$
Dubai (UAE)
One Week
Click Here
2-Sep-2018
6-Sep-2018
6950$
Paris (France)
One Week
Click Here
21-Oct-2018
25-Oct-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
28-Oct-2018
1-Nov-2018
5700$
London (UK)
One Week
Click Here
25-Nov-2018
29-Nov-2018
7500$
Istanbul (Turkey)
One Week
Click Here
4-Nov-2018
8-Nov-2018
4700$
Dubai (UAE)
One Week
Click Here
25-Nov-2018
29-Nov-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
9-Dec-2018
13-Dec-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
16-Dec-2018
20-Dec-2018
5700$
London (UK)
One Week
Click Here
20-Jan-2019
24-Jan-2019
7500$
Istanbul (Turkey)
One Week
Click Here
13-Jan-2019
17-Jan-2019
4700$
Dubai (UAE)
One Week
Click Here
20-Jan-2019
24-Jan-2019
6950$
Paris (France)
One Week
Click Here
3-Feb-2019
7-Feb-2019
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
24-Feb-2019
28-Feb-2019
5700$
London (UK)
One Week
Click Here

Introduction

Good communication and planning skills are essential for all administrative professionals.  This interactive and practical programme is designed to help participants review and develop these skills so that they can enhance not only their own effectiveness but also that of their immediate colleagues and teams.

Taking an in-depth and comprehensive approach the programme focuses specifically on:

  • face-face communications (both one-to-one and in small groups)
  • telephone skills, teleconferencing and remote communications
  • written communications (including writing e-mails, letters, reports and instructions)
  • meetings skills and supporting presentations
  • interpersonal and influencing skills
  • personal planning and time-management skills
  • project planning and monitoring

Objectives

  • review and develop their communication, interpersonal and planning skills and their appreciation of the principles involved
  • take stock of their current approaches and decide on initiatives to enhance communication and planning within their own teams/sections

Content

Day One

Face-to Face Communication and Interpersonal Skills

  • Barriers to effective communication and how to overcome them
  • Interpersonal skills and building working relationships
  • Delegation – giving and receiving
  • Assertive communication
  • Managing conflict

Day Two

Planning & Time Management

  • Prioritising
  • Handling and making requests
  • Personal planning tools and systems
  • Managing  interruptions
  • Project planning and principles of CPA

Day Three

Team-Working and Meetings

  • Team development and group dynamics
  • Constructive  and inclusive discussions
  • Challenging ideas and getting agreement
  • Improving meetings
    • planning and preparation
    • participation and control
    • follow-up and meeting notes

Day Four

Managing Information and Written Communication

  • Principles of information management
    • digesting information and making it meaningful
  • Report writing
    • relevance
    • layout
    • structure
  • Grammar & punctuation
  • Editing  and proofreading skills
  • Writing e-mails and letters
    • style
    • tone
    • structure
  • Other forms of written communication

Day Five

Supporting Presentations/Improving Teamwork and Systems

  • Designing slides and incorporating graphics
  • Room setup, equipment and trouble shooting
  • Continuous improvement and creative thinking
  • Making a case
  • Programme review

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