Business Etiquette and Protocol

Business Etiquette and Protocol


Choose from the following table the course date which you would like to attend the course on :

Sart
End
Fees
Venue
Length
25-Mar-2018
29-Mar-2018
4700$
Kuala Lumpur (Malaysia)
One Week
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11-Mar-2018
15-Mar-2018
5700$
London (UK)
One Week
Click Here
8-Apr-2018
12-Apr-2018
7500$
Istanbul (Turkey)
One Week
Click Here
8-Apr-2018
12-Apr-2018
4700$
Dubai (UAE)
One Week
Click Here
8-Apr-2018
12-Apr-2018
6950$
Paris (France)
One Week
Click Here
13-May-2018
17-May-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
20-May-2018
24-May-2018
5700$
London (UK)
One Week
Click Here
24-Jun-2018
28-Jun-2018
7500$
Istanbul (Turkey)
One Week
Click Here
3-Jun-2018
7-Jun-2018
4700$
Dubai (UAE)
One Week
Click Here
24-Jun-2018
28-Jun-2018
6950$
Paris (France)
One Week
Click Here
1-Jul-2018
5-Jul-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
22-Jul-2018
26-Jul-2018
5700$
London (UK)
One Week
Click Here
19-Aug-2018
23-Aug-2018
7500$
Istanbul (Turkey)
One Week
Click Here
12-Aug-2018
16-Aug-2018
4700$
Dubai (UAE)
One Week
Click Here
19-Aug-2018
23-Aug-2018
6950$
Paris (France)
One Week
Click Here
16-Sep-2018
20-Sep-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
16-Sep-2018
20-Sep-2018
5700$
London (UK)
One Week
Click Here
7-Oct-2018
11-Oct-2018
7500$
Istanbul (Turkey)
One Week
Click Here
21-Oct-2018
25-Oct-2018
4700$
Dubai (UAE)
One Week
Click Here
7-Oct-2018
11-Oct-2018
6950$
Paris (France)
One Week
Click Here
18-Nov-2018
22-Nov-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
11-Nov-2018
15-Nov-2018
5700$
London (UK)
One Week
Click Here
2-Dec-2018
6-Dec-2018
7500$
Istanbul (Turkey)
One Week
Click Here
9-Dec-2018
13-Dec-2018
4700$
Dubai (UAE)
One Week
Click Here
2-Dec-2018
6-Dec-2018
6950$
Paris (France)
One Week
Click Here
27-Jan-2019
31-Jan-2019
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
20-Jan-2019
24-Jan-2019
5700$
London (UK)
One Week
Click Here
10-Feb-2019
14-Feb-2019
7500$
Istanbul (Turkey)
One Week
Click Here
17-Feb-2019
21-Feb-2019
4700$
Dubai (UAE)
One Week
Click Here
10-Feb-2019
14-Feb-2019
6950$
Paris (France)
One Week
Click Here

Introduction

This program is designed for:

Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

Objectives

  • Behave correctly in both business and social situations.
  • Interact effectively with different types of guests.
  • Play the role of the ideal host at various functions.
  • Organize and manage events such as business luncheons and formal dinners.
  • Meet and greet important guests, clients and customers in a proper manner.
  • Deal successfully with the media.

Content

Definitions of Etiquette and Protocol

  • The Importance of Etiquette in Business
  • The Importance of Protocol in Business
  • Applying the Right Behavior in Different Situations
  • Creating the Right Image for your Organization
  • Image Building and Image Management

Guest Relations

  • Gaining Guests’ Respect
  • Understanding Human Relations
  • Proper Greetings and Introductions
  • Professional Hand-Shaking
  • Giving Business Cards in a Proper Way
  • People’s Names (Pronunciation and Remembering)

The Ideal Host

  • Key Qualities of the Ideal Host
  • Dealing with Different Types of Guests
  • Handling Difficult Personalities
  • Dealing with Guests’ Complaints
  • Handling Guests’ Complaints in a Timely Manner
  • Perception and Business Relations

Managing Events and Behavior

  • The Business Meal
  • Table Manners at Business Lunches and Business Dinners
  • Setting of the Room and Table
  • Mistakes to Avoid at Business Events
  • Meeting Guests at Airports

Proper Communication Etiquette

  • Phone Etiquette
  • Meeting Etiquette
  • Email Etiquette

Handling the Media

  • Dealing with Questions
  • Handling Confidential Information
  • Effective Public Relations

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