Best Practices in Multishift Operations

Best Practices in Multishift Operations


Choose from the following table the course date which you would like to attend the course on :

Sart
End
Fees
Venue
Length
25-Mar-2018
29-Mar-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
11-Mar-2018
15-Mar-2018
5700$
London (UK)
One Week
Click Here
8-Apr-2018
12-Apr-2018
7500$
Istanbul (Turkey)
One Week
Click Here
8-Apr-2018
12-Apr-2018
4700$
Dubai (UAE)
One Week
Click Here
8-Apr-2018
12-Apr-2018
6950$
Paris (France)
One Week
Click Here
13-May-2018
17-May-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
20-May-2018
24-May-2018
5700$
London (UK)
One Week
Click Here
24-Jun-2018
28-Jun-2018
7500$
Istanbul (Turkey)
One Week
Click Here
3-Jun-2018
7-Jun-2018
4700$
Dubai (UAE)
One Week
Click Here
24-Jun-2018
28-Jun-2018
6950$
Paris (France)
One Week
Click Here
1-Jul-2018
5-Jul-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
22-Jul-2018
26-Jul-2018
5700$
London (UK)
One Week
Click Here
19-Aug-2018
23-Aug-2018
7500$
Istanbul (Turkey)
One Week
Click Here
12-Aug-2018
16-Aug-2018
4700$
Dubai (UAE)
One Week
Click Here
19-Aug-2018
23-Aug-2018
6950$
Paris (France)
One Week
Click Here
16-Sep-2018
20-Sep-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
16-Sep-2018
20-Sep-2018
5700$
London (UK)
One Week
Click Here
7-Oct-2018
11-Oct-2018
7500$
Istanbul (Turkey)
One Week
Click Here
21-Oct-2018
25-Oct-2018
4700$
Dubai (UAE)
One Week
Click Here
7-Oct-2018
11-Oct-2018
6950$
Paris (France)
One Week
Click Here
18-Nov-2018
22-Nov-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
11-Nov-2018
15-Nov-2018
5700$
London (UK)
One Week
Click Here
2-Dec-2018
6-Dec-2018
7500$
Istanbul (Turkey)
One Week
Click Here
9-Dec-2018
13-Dec-2018
4700$
Dubai (UAE)
One Week
Click Here
2-Dec-2018
6-Dec-2018
6950$
Paris (France)
One Week
Click Here
27-Jan-2019
31-Jan-2019
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
20-Jan-2019
24-Jan-2019
5700$
London (UK)
One Week
Click Here
10-Feb-2019
14-Feb-2019
7500$
Istanbul (Turkey)
One Week
Click Here
17-Feb-2019
21-Feb-2019
4700$
Dubai (UAE)
One Week
Click Here
10-Feb-2019
14-Feb-2019
6950$
Paris (France)
One Week
Click Here

Introduction

This course will reveal how the world's most successful companies manage multiple-shift and 24-hour operations to deliver world-class people and process performance. All industries are highly competitive so in order to compete successfully, 24-hour operations must continuously improve to achieve the highest possible standards at all times.

For a facility to operate safely and efficiently 24/7, it is necessary to apply shift working best practices. Multiple-shift operation poses a challenge because of the potential for fatigue and disconnects caused by the fact that the personnel are changing every few hours. This can result in a significantly increased risk of incidents and operational problems such as reduced throughput, poor communication and increased levels of waste.

This course will feature:

  • Why 24/7 operation needs multiple-shift working
  • How Shift working introduces extra challenges
  • Communication and leadership for shift working
  • Why shift working increases risk from fatigue and at changeover
  • Development of strategies to manage shift risks & issues & become a world-class 24/7 operation

objectives

By the end of this course, participants will be able to:

  • Recognize and appreciate the issues associated with 24/7 shift operation.
  • Identify strategies to deal with the issues.
  • Benchmark your performance against that of world-class facilities & explore alternative shift schedules.
  • Develop effective Shift Supervisors.
  • Create an Action Plan for continuous improvement back at work.

contents

Day One

Understanding the issues associated with shift working

  • Shift Working Self-Assessment - How does your operation measure up?
  • Communication
  • Continuity of operation and Consistency of approach
  • Benchmarking against world-class operations
  • Shift-to-shift handover
  • Fatigue and its consequences and other People issues

Sharing the specific issues of the course delegates

Case Studies

Day Two

Effective Communications, Effective Shift Handover & Continuity of Operation

  • Deliver effective management communication to all shifts
  • Improve shift leader-team communications
  • Develop effective interfaces across shifts
  • Best practices for effective shift handover and Start of shift meetings
  • Teamwork
  • Effective standard operating procedures
  • Training and developing Shift Teams 

Case Studies

Day Three

Developing Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations

  • Evolution of the role of supervisor
  • Training and developing effective supervisors 
  • Benchmarking performance of supervisors
  • Understanding CI
  • Workplace organization, 5S and TPS
  • Management visibility/GEMBA

Case Studies

Day Four

Dealing with Fatigue, Pros and Cons of Different Shift Systems

  • The body clock and circadian rhythms
  • Causes of fatigue & Fatigue Countermeasures
  • Ergonomics
  • History of shift working 
  • Alternative Shift Schedules
  • Analysis of delegates' shift schedules and issues 

Case Studies

Day Five

Dealing with People Issues on Shift

  • Managing performance
  • Dealing with poor performance
  • Improving Motivation and Counseling
  • Discipline
  • Consistency of approach

Applying the Learning - Group Vision and Action Plan

Case Studies


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