ASQ Certified Manager of Quality - Organizational Excellence Refresher

ASQ Certified Manager of Quality - Organizational Excellence Refresher


Choose from the following table the course date which you would like to attend the course on :

Sart
End
Fees
Venue
Length
18-Mar-2018
22-Mar-2018
7500$
Istanbul (Turkey)
One Week
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25-Mar-2018
29-Mar-2018
4700$
Dubai (UAE)
One Week
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18-Mar-2018
22-Mar-2018
6950$
Paris (France)
One Week
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1-Apr-2018
5-Apr-2018
4700$
Kuala Lumpur (Malaysia)
One Week
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29-Apr-2018
3-May-2018
5700$
London (UK)
One Week
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13-May-2018
17-May-2018
7500$
Istanbul (Turkey)
One Week
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20-May-2018
24-May-2018
4700$
Dubai (UAE)
One Week
Click Here
13-May-2018
17-May-2018
6950$
Paris (France)
One Week
Click Here
24-Jun-2018
28-Jun-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
3-Jun-2018
7-Jun-2018
5700$
London (UK)
One Week
Click Here
1-Jul-2018
5-Jul-2018
7500$
Istanbul (Turkey)
One Week
Click Here
22-Jul-2018
26-Jul-2018
4700$
Dubai (UAE)
One Week
Click Here
1-Jul-2018
5-Jul-2018
6950$
Paris (France)
One Week
Click Here
19-Aug-2018
23-Aug-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
12-Aug-2018
16-Aug-2018
5700$
London (UK)
One Week
Click Here
23-Sep-2018
28-Sep-2018
7500$
Istanbul (Turkey)
One Week
Click Here
2-Sep-2018
6-Sep-2018
4700$
Dubai (UAE)
One Week
Click Here
23-Sep-2018
28-Sep-2018
6950$
Paris (France)
One Week
Click Here
14-Oct-2018
18-Oct-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
7-Oct-2018
11-Oct-2018
5700$
London (UK)
One Week
Click Here
18-Nov-2018
22-Nov-2018
7500$
Istanbul (Turkey)
One Week
Click Here
25-Nov-2018
29-Nov-2018
4700$
Dubai (UAE)
One Week
Click Here
18-Nov-2018
22-Nov-2018
6950$
Paris (France)
One Week
Click Here
2-Dec-2018
6-Dec-2018
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
23-Dec-2018
27-Dec-2018
5700$
London (UK)
One Week
Click Here
27-Jan-2019
31-Jan-2019
7500$
Istanbul (Turkey)
One Week
Click Here
6-Jan-2019
10-Jan-2019
4700$
Dubai (UAE)
One Week
Click Here
27-Jan-2019
31-Jan-2019
6950$
Paris (France)
One Week
Click Here
10-Feb-2019
14-Feb-2019
4700$
Kuala Lumpur (Malaysia)
One Week
Click Here
3-Feb-2019
7-Feb-2019
5700$
London (UK)
One Week
Click Here

Introduction

Who should attend:

Individuals who desire to reinforce their skills, knowledge, and capacity to understand the Certified Manager of Quality/ Organizational Excellence Body of Knowledge in preparation for taking the ASQ Certified Manager of Quality/Organizational Excellence Examination.

Objectives

  • Review the Body of Knowledge in preparation for the ASQ Certified Manager of Quality/Organizational Excellence examination.
  • Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts.
  • Explain, through discussions, the main concepts in each of the BOK elements.
  • Refine their thinking approach in preparation for the ‘constructed response’ section of the examination.
  • Practice sample tests.
  • This course is designed and developed by ASQ’s Quality Management  Division. The course is presented in a way that reinforces current knowledge, re-introduces applications that may not be used every day, explains the rationale for use,
  • and highlights sample questions, both multiple choice and constructed response.

NOTE 1: This course has pre-course reading assignments along with a practice test. Evening homework is also assigned during the course.
NOTE 2: The Certified Manager of Quality/Organizational Excellence book (By R. Westcott) will be used as the main handbook for  training and will be provided to participants on the first day.

Content

Introduction: Course Materials, Practice Questions and Bloom’s Taxonomy

  • Body of Knowledge, Preparation Tips, Suggestions for More Effective Test-Taking

Organizational Leadership, Teams Strategy Development and Deployment

  • Leadership Styles
  • Teams and Team Building Techniques
  • Change Management

Strategic Plan Development and Deployment

  • Strategic Planning Models
  • Business Environment Analysis
  • Strategic Plan Deployment
  • Organizational Performance Measurement

Management Elements and Methods

  • Principles of Management
  • Management Theories, Styles and Tools
  • Human Resources Management
  • Financial Management
  • Risk Management
  • Communication Skills and Abilities
  • Project Management
  • Project Documentation
  • Quality System
  • ISO and Other Third-Party Standards
  • Other Quality Methodologies
  • Quality Philosophies

Quality and Process Management Tools

  • The Seven Classic Quality Tools
  • Mapping the Process
  • Analyzing the Process
  • Innovation and Creativity Tools
  • Lean Tools
  • Theory of Constraints (TOC)
  • Basic Statistical Use
  • Statistical Analysis
  • Process Capability
  • Qualitative Assessment

Customer-Focused Organizations

  • Customer Identification and Segmentation
  • Internal and External Customers
  • Customer Needs – Voice of the Customer
  • Customer Satisfaction and Loyalty
  • Basic Customer Service Principles

Supply Chain Management

  • Supplier Selection and Communications
  • Supplier Performance and Improvement
  • Supplier Certification, Partnership and Alliances

Training and Development

  • Training Needs Analysis and Plans
  • Training Material Design and Delivery
  • Training Effectiveness and Evaluation

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